Refund Policy



Returns


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the socks have been worn even once, they are not eligible for a return.

Additional non-returnable items: Gift cards

To complete your return, we require you to send an email to support@soxinabox.club
Please do not send your purchase back without contacting us first, otherwise we will not be able to honor the return.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 days of purchase.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@soxinabox.club.

Exchanges (if applicable)


We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at support@soxinabox.club.

Gift Cards


Gift Cards can not be refunded. Once they are purchased the sale is finally, please do not inquire about returning a Gift Card.

Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance.



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